IOA Welcomes Arlene Francois

Arlene Francois located in Chino Hills, CA, has joined the Insurance Office of America (IOA) Employee Benefits team in Ontario, CA. Raised in Minnesota, Arlene holds a degree in Business Administration and Music. She also holds a Certified Employee Benefits Specialist (CEBS) designation which is the most recognized and respected designation in the benefits industry.
Arlene Francois brings more than 28 years of extensive Employee Benefits experience in the large national and local employer segment, both fully-insured and self-funded.
Arlene strongly believes that her clients should focus on what they do best and allow her and her team to evaluate, interpret, and monitor key financial benefits areas necessary in budget planning, reducing healthcare costs, optimizing operations, and improving benefit quality for all employees.
With a firm understanding of ACA regulations and carrier underwriting, Arlene methodically finds solutions that meet each of her client’s unique and specific needs.
Arlene Francois considers herself to be more than a broker; she is an extension of her clients HR department and acts as a consultant, project manager, strategist, and a leader to overcome obstacles and achieve her clients’ goals.
Strategic in her approach, and with a verifiable record of accomplishments, Arlene has earned the respect and admiration of her clients resulting in an average 10 year client tenure.
Arlene is an active community member in the employee benefits arena to ensure that she stays abreast of latest trends and innovative solutions.


Insurance Office of America (IOA) is a full-service insurance agency founded in 1988 and is one of the fastest-growing independent agencies in the U.S. IOA is currently the thirteenth privately-held insurance agency in the US by Insurance Journal and is the twenty- eighth largest American broker according to Business Insurance magazine. The IOA headquarters is located in Longwood, Florida, a contiguous community of greater Orlando. IOA has more than fifty branch offices across the United States and an international office in London, UK. With more than one thousand associates, IOA specializes in providing insurance solutions for many industries of business. We invite you to engage our people, discover the difference, grow your business and experience a service you never want to leave. For more information about Insurance Office of America call (800) 243-6899 or