IOA and Hewitt’s Advocacy Service

A newly enhanced HR solution helps companies like yours navigate complicated employee health and benefits issues. This program was created by Hewitt, the leading benefits outsourcing provider, especially for clients of Insurance Office of America (IOA). The Hewitt Advocacy Service will help you maximize your company’s employee benefit dollars. This new service, available only through IOA, will help your employees see more value in their benefits package and be more productive during the workday.

  • High levels of employee and employer satisfaction
  • Complete end-to-end issue resolution
  • Robust reporting capabilities, including details regarding:
  • Issue volume
  • Resolution time
  • Intervention taken
  • Root cause analysis

Confidentiality of information

  • Integration with benefits plans and other providers
  • Strong relationships with major health plans, including dedicated customer service support
  • An extensive Quality Assurance Program
  • Minimal implementation time
  • Passionate, highly trained Advocates with extensive health care, claims, and customer service experience

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